Distress: my family can escape from burning artificial marble tile kitchen countertops.



Last August, Mr. Shaw purchased a whole artificial marble cabinet. Finished installation in January this year, and had an installation material rest. Driven by curiosity, Mr. Shaw burned it under the fire of lighter. Only to find the artificial marble was burning. And furthermore, after took the lighter away, the flame was also clear and accompanied by the smell likes burning plastic.



The remaining material can burn. What about the artificial marble tile kitchen countertops? Would it burn? If so, that is giving security potential problems to home.



With such concerns and doubts, Mr. Shaw first went to his colleague's house that was also under the decoration. He found his colleague's artificial marble tile kitchen countertops only had smell but not burning. This made Mr. Shaw fear.



Mr. Shaw reflected this issue to merchant, the result he got is that because the artificial marble contains resin which may lead to burn but no security risks.



"Standard resin is burnable." plus "special offer" is the reason!



Although was told no safety problems, Mr. Shaw asked the rights protection network for help as the answer was not clear. After receiving the request, the rights protection network contacted with Mr. Xie immediately.



The result was the same as before, said the artificial marble Mr. Shaw purchased contains standard resin. And some ingredients of standard resin may lead to burn, which is something everyone knows. But it won't bring any security risk. And he also mentioned that the whole cabinet Mr. Shaw bought was special offer.



Leaving aside the component of artificial marble, merchant mentioned "special offer", there is a misunderstanding in consumers' potential consciousness that special offer means low quality. Special offer also has the requirement of guaranteed quality. Consumers must have the correct attitude towards special offer. Merchants should not over stress on special offer and use it as the subterfuge.



The answer given by merchant also causes us the same problem, are artificial marble tile kitchen countertops today not having fire resistance? Why may cause burn because of components?



If its fire resistance is in a certain degree, then how to distribute its components can make sure the artificial marble tile kitchen countertops in a maximum security.